Your dashboard
What every part of the dashboard means and what to do next.
The dashboard is your daily starting point. It shows how your reviews are doing and, more importantly, what to do next.
Choose a location
If you have more than one location, the box under the title says All locations. Pick one location to switch the whole page to it: numbers, to-do list, chart and replies.
Alerts
A short warning appears at the top only when something needs fixing, for example if Google access was lost, a location hasn’t updated in over a day, or complaints about a topic are rising. Each one has a button that takes you to the fix.
The numbers
| Tile | What it means |
|---|---|
| Average rating | The average star rating of the reviews in RepOcean. |
| Total reviews | How many reviews RepOcean has collected. |
| New this month | Reviews since the 1st, compared with last month. |
| Needs reply | Reviews you haven’t answered yet. |
| Response rate | The share of reviews that have a reply. |
| Reply time | How long you typically take to reply, over the last 90 days. |
Click any tile to open the matching reviews.
Today’s to-do
A short list of the actions that will help most right now, such as replying to reviews, approving your team’s replies, fixing your Google profile or asking for new reviews. Items marked Do first are urgent, for example low ratings or reviews waiting too long. When the list is empty you’re all set.
Review requests, profile and summary
- Review requests shows how many requests you sent this month and how many customers opened your link.
- Google profile (one location chosen) shows your profile score and the next fix. See Google profile health.
- AI summary gives the headline of what customers say. See What customers say.
- Locations at a glance (all locations) lists each location with the one needing most attention first.
Reviews and rating over time
The blue line shows new reviews each month. The grey dashed line shows the average rating. Choose 12M, 24M or All to change the period.
Needs a reply
The reviews waiting for an answer, lowest ratings first. Choose Suggest to have AI write a reply you can check and post right there, or Reply to open the review in your inbox.