Invite your team

Give everyone who helps with reviews their own login. Never share yours: with separate logins you control what each person can do, and you can see who did what.

Invite someone

1. Open Team.
2. Type their email.
3. Choose a role. Responder is a good start for staff who reply to reviews. See Roles and what they can do.
4. Under Location access, choose All locations (including ones added later) or Only selected locations.
5. Choose Send invite.

They get an email with a link to join. If the email doesn’t arrive, copy the link shown on the Team page and send it yourself. Invites expire after 14 days; choose Resend invite for a fresh one.

Change or remove someone

• Choose Change role or locations, make your changes, then Save access. It takes effect straight away.
• Choose Remove to take away their access. Their past replies stay.

Team settings on the same page

• Reply approval: have managers check Responders’ replies first. See Approve replies.
• Reply target: how fast you aim to reply, and an email when a bad review is overdue. See Assign reviews and set a reply target.