Roles and what they can do
Owner, Manager, Responder and Viewer explained.
Every person in your account has one role. Each role can also be limited to certain locations.
| Role | Who it’s for | What they can do |
|---|---|---|
| Owner | The account holder. One per account. | Everything, including team, branding, security settings and the activity log. |
| Manager | Runs locations day to day. | Reply and approve replies; manage locations, widgets, posts, review requests, integrations, alerts and AI settings. No team changes, no deleting locations. |
| Responder | Staff who answer reviews. | Read reviews, reply (with AI drafts), handle private feedback, see the dashboard. Replies may need approval. |
| Viewer | Anyone who just needs to look, such as a client or accountant. | Read-only: dashboard, reviews and reports. Changes nothing. |
Location access
When you invite or edit someone, choose All locations or Only selected locations. People with selected locations see only those, everywhere in RepOcean: dashboard, reviews, insights and reports.
Belonging to more than one account
A person invited to several accounts (for example an agency) can switch between them from the menu. Each account keeps its own role and locations.
Ready to try it?
Opens the right page in RepOcean. You may be asked to sign in first.
Open Team