Assign reviews, add notes and set a reply target

When more than one person handles reviews, RepOcean helps you share the work so nothing is missed or answered twice.

Assign a review

Under each review there’s a small bar. Open Unassigned and pick a team member. They get an email, and the review appears under Assigned to me for them.

Track progress

Set a review’s status to Open, In progress or Resolved, for example while you’re calling an unhappy customer. Replying marks it resolved for you.

Leave notes for your team

Choose Notes, write something like “Called him, offered a refund” and choose Add note. Notes are internal: customers never see them.

Set a reply target

1. Open Team and find Reply target.
2. Choose how fast you aim to reply: 4 hours, 1 day, 2 days, 3 days or 1 week.
3. Optionally switch on Email owners and managers when a 1–2 star review is overdue.

Reviews past the target show an overdue badge and appear under the Overdue chip in Reviews.