Skip to content
RepOcean Help Open RepOcean

Approve replies before they go live

Have a manager check replies written by your team before they are posted.

Reply approval lets an owner or manager check replies written by Responders before they appear on Google. It’s useful for new staff or sensitive businesses.

Turn it on

  1. Open Team.
  2. Switch on Replies from Responders need approval before they go live on Google.

What Responders see

When a Responder posts a reply, it says Sent for approval and nothing goes to Google yet. If it’s sent back, they get an email with the reason and can change it.

Approve or send back

  1. Owners and managers get an email when a reply is waiting. Open Reviews and the Approvals tab.
  2. Read the reply. You can edit it.
  3. Choose Approve & post to publish it, or Send back with a short note explaining what to change.

Owners and managers can always post their own replies straight away.

Ready to try it? Opens the right page in RepOcean. You may be asked to sign in first.
Open Team